a semi-antique rug is anywhere between 30 to 50 years old and has either been previously owned, kept in storage or hung on display in the country it was woven in. a semi-antique rug has not been altered from its original state and has undergone professional cleaning.

we have developed strong relationships with weaving partners all over the world. for specific information about a rug’s country of origin, you can go directly to the product page. if you have additional questions about the origins of your rug, feel free to contact us at help@catalogthree.com

we will release drops on the first wednesday of the month at 12pm est. each rug is unique so once it has sold, it will not be available again. to stay up to date on drop dates and times, please subscribe to our mailing list and follow us on instagram to be notified.

All our rugs are priced in USD. Conversion to your local currency will occur at checkout.

We accept Visa, MasterCard, American Express, and PayPal.

shipping is complimentary on all orders within provincial canada and continental usa. for all other orders, shipping will be calculated at checkout. please note fedex is our carrier.

Taxes

The prices listed on our website are before taxes. Taxes will be calculated at checkout based on your location.

Duties

Orders placed within North America are duty-free. All international orders are subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance.

if your order has not been shipped you may cancel by emailing help@catalogthree.com

Once you purchase an item, you will receive a confirmation email. Orders are typically fulfilled within 2-3 business days at which point tracking information will be made available. Shipment times vary depending on your location.

a tracking number will be provided when your order has been shipped. please be patient, as tracking information can take a few days to update. to track the progress of your order, please visit fedex. 

We accept returns on a case-by-case basis, however, our rugs are not eligible for refunds. Our goal is to ensure that every rug is the perfect fit for your home, and we are available for one-on-one consultations prior to purchase. That being said, if you are not 100% satisfied with your order, we are able to offer a store credit if informed within 5 days of receiving your item.

We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing or arrives damaged, please send an email to help@catalogthree.com and we will work with you to file a claim with the shipping carrier directly.

we will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. if an item is different than described please send an email to help@catalogthree.com.

We only have an online shop which is available 24/7. Subscribe to our newsletter for updates on popups and activations.

Rug Vacuuming

Rugs should be vacuumed regularly to remove deeply embedded dirt and prolong the life of your carpet. We recommend vacuuming your rug on a low power setting once a week, especially
in the first month. It is important to be careful when vacuuming around the fringes as they can easily get caught and ruined in the vacuum cleaner.

 Spills

Treat any spills by blotting with a dry cloth, and use a common wool cleaning detergent to remove stains. Avoid rubbing or stroking as this can set the stain deeper into the rug. We recommend scraping solids with a blunt knife or a spoon. For hard-to-remove stains, opt for a professional cleaning service.

Shedding

Many new rugs woven in India and Pakistan are sheared after the weaving process in order to achieve the ideal pile height for the style. The shearing process itself can leave small fibers that can be seen as “shedding” when the rug is new. A quick vacuum will get rid of these loose threads. Do not pull loose ends. Clip them with scissors.

Rug Beating

Beating is a traditional way of cleaning a hand-knotted rug. To do this, simply hang your carpet outside and shake it to loosen dirt and other particles.